General Education

2 hours and 25 minutes

Welcome to the General Education Program. During this program, our team will take you through important things you need to know about being part of the brand family. The program consists of 9 online learning courses: Welcome to Success Academy - Philosophies and Guarantees - Code of Ethics - Team Rules - Elevator Speech - Familiar and Consistent - Club Memberships - PulseM - Crisis Communication. You must complete these courses in sequential order.

Course Objectives

GE Module 1: Welcome to Success Academy (25 Minutes)

Recognize how Success Academy's goals and mission impact your success
Determine who should or can participate in offerings
Use Success Academy Online to access important information and training

GE Module 2: Philosophies and Guarantees (15 Minutes)

Identify our franchise philosophy
Identify your brand's proposition
Recognize the benefit of your brand's guarantees

GE Module 3: Code of Ethics (15 Minutes)

Identify the code of ethics

GE Module 4: Team Rules (15 Minutes)

Identify the team rules

GE Module 5: Elevator Speech (15 Minutes)

Identify the benefits of having a good elevator speech
Recognize what customers really want
Craft your own elevator speech

GE Module 6: Familiar and Consistent (20 Minutes)

Identify benefits of being familiar and consistent
Apply practices that keep your brand familiar and consistent

GE Module 7: Club Memberships (15 Minutes)

Recognize benefits Club Memberships can offer the customer
Identify benefits Club Memberships can offer the company
Locate opportunities to benefit from educating customers about Club Memberships

GE Module 8: Pulse M (10 Minutes)

Identify what PulseM does
Recognize the benefits of using PulseM

GE Module 9: Crisis Communication (15 Minutes)

Explain what you should or should not do in a crisis situation

Cost

$FREE

Certificates

Completion of this course (all lessons must be passed or completed) will earn credit towards the following certificate(s):

Certification BF for Call Takers
Certification BF for Dispatchers
Certification BF for Plumbers
Certification MS for Call Takers
Certification MS for Dispatchers
Certification MS for Electricians
Certification OH for Call Takers
Certification OH for Dispatchers
Certification OH for Home Comfort Advisor
Certification OH for Technician 1
Certification OH for Technician 2
Certification OH for Technician 3

ENROLL

LEARNING OBJECTS INCLUDED - eLearning and Live Training

Title	Status
GE Mod 1 Welcome to Success Academy	Not Enrolled
GE Mod 2 Philosophies and Guarantees	Not Enrolled
GE Mod 3: Code of Ethics	Not Enrolled
GE Mod 4: Team Rules	Not Enrolled
GE Mod 5: Elevator Speech	Not Enrolled
GE Mod 6: Familiar and Consistent	Not Enrolled
GE Mod 7: Club Memberships	Not Enrolled
GE Mod 8: Pulse M	Not Enrolled
GE Mod 9 Crisis Communication	Not Enrolled
SURVEY General Education	Not Enrolled

COURSE MATERIALS

	GE Mod 1 RESOURCE: Hosting Training At Your Location - 163 KB: PDF format.
	GE Mod 1 RESOURCE: Webinar Guidelines - 124 KB: PDF format.
	GE Mod 2 RESOURCE: Appointment Windows - 1.08 MB: PDF format.
	GE Mod 3 RESOURCE: Code of Ethics - 112 KB: PDF format.
	GE Mod 4 RESOURCE: Our Team Rules - 641 KB: PDF format.
	GE Mod 5 RESOURCE: 4 Step To The Perfect Elevator Speech - 437 KB: PDF format.
	GE Mod 5 RESOURCE: Print Instructions - 228 KB: PDF format.
	GE Mod 6 RESOURCE: 6 Ways to Be Familiar and Consistent - 141 KB: PDF format.
	GE Mod 9 RESOURCE: Benjamin Franklin Crisis Communication Card.PDF - 244 KB: PDF format.
	GE Mod 9 RESOURCE: Mister Sparky Crisis Communication Card - 92 KB: PDF format.
	GE Mod 9 RESOURCE: One Hour Crisis Communication Card - 71 KB: PDF format.